Refund policy

We offer a 14-day warranty from the date your order is delivered. It covers:

• You received the wrong item
• The item doesn't match its listing photos or description (proof required, e.g. photos)
• You believe the item's condition grading is incorrect

This warranty does not cover change of mind.

To start a claim, contact us at tagamestm@outlook.com within 14 days of delivery. Where a return is approved, a return shipping label is available on request. Items must be sent back to: Suite 2042, 405 Church Street, Parramatta 2150 NSW Australia

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits those rights. If an item has a major failure, you are entitled to a replacement or refund.

14 day cooling off period (European Union deliveries only)
Notwithstanding the above, if the item is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification, regardless of the warranty terms above. The item must be returned in the same condition you received it, with its case, manual and any inserts, and you'll need the receipt or proof of purchase.

Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we've approved your return, please contact us at tagamestm@outlook.com.