Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at tagamestm@outlook.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at tagamestm@outlook.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at tagamestm@outlook.com.
Grading
*NM* - Near Mint, Case cleaned and polished, Artwork intact, Vinyl’s & Disc’s run through 2 buffering stages polishing. No layers removed, Tested and running. Manual Included
*VGC* - Very Good Condition, Case cleaned and polished, Artwork intact, Vinyl’s & Disc’s run through 3 buffering stages, potentially removing a layer. Tested and running. Manual Included
*G* - Good Condition, Case cleaned and Polished, Artwork intact, Vinyl’s & Disc’s run through 3 buffering stages, potentially removing Layers. Tested and running. General Disc and Case Only
**Note** - These are always second-hand, so minor defects are expected regardless of how good I can get it. Refer to Warranty for peace of mind
Warranty
Valid 14 days after delivery, return labels upon request
(Does not apply to change of mind)
Processes that follow:
- Return to sender and we will access product for a replacement or refund
- If the item clearly is the incorrect item
- Not representative to the photos, videos or description provided (with proof of such)
- If you believe the grading to be incorrect
All original Art, Covers, Manual, Case, CD, Blu-ray/4K, Vinyls, Artwork, Collectors Editions unless purchased unknowingly wrong items. Everything has completely cleaned using the best non-harmful solutions as to not destroy any artworks on Discs, Vinyls and cases. Using an Ultrasonic Cleaner with water-based solutions, at a maximum of 2 minutes. Then, Spun until dried. Disc’s will be buffered is completely necessary. Refer to Quality Chart. Cases are carefully pulled apart and cleaned, all old stickers and grime to give the best original look as possible. All Cases will be sleeved individually for protection. All items sent bubble wrapped and extremely well protected for travel. *Please note* These methods do not always get rid of scratches and scuffs, Refer to Quality Chart. Games will always be sent out working!!